Delivery & Shipping Policy

SHIPPING POLICY
Delivery and packaging

(SILVER)

  • Diamondlite offers free delivery within Singapore.

  • International orders will incur shipping fee.
All orders will be process and shipped within 2 to 4 working days once credit card authorisation and verification have been obtained.

A unique tracking number will be sent to you once your order has been dispatched, which you can use to track your order.

  • Your order will be packed in a Diamondlite gift box.
  • And packed in an external box for an extra protection.
  • International orders may be subjected to your local custom inspections and duties.

  • For countries with import duty, the recipient will be responsible for the dutiable amount based on the full shipping value of the merchandise. 

If the design you desire is sold out, you can place an order. Your order can be dispatched between 14 to 23 working days upon payment (not including delivery time).

Do note that if you have placed an earlier order, both the earlier and latter order will be dispatched together when the latter order is ready.

If you need to place an urgent order, please contact our Customer Service Team at general@diamondliteintl.com or at (+65)-6338 5702. Please note that processing time may take longer during the holiday season and during specific sales and promotions.   

  • If for any reason you are not 100% satisfied with your purchase, do contact us within 7 days from the date you receive the parcel.
    -You can choose between a one-time product exchange or refund.

  • Product to be exchange or refund must not be worn, damaged, scratched or altered in anyway. And return together with the packaging.

  • Sales item is not eligible for refund or exchange.

  • Customized designs/orders is not eligible for refund or exchange.

  • Do note that that you are responsible for return shipping cost.

  • We will not be liable for lost shipment.

  • We will begin the process of exchange or refund once the inspection team have verified that the merchandise has not been worn, damaged, scratched or altered in anyway.

  • You may choose refund instead of exchange, we will process the funds transfer the next working day. Do note the amount refund will be nett off admin charges of the financial institution.

  • Do note that funds will be credited back to you from 3 to 14 days, depending on the financial institution.

(DIAMOND)

Complimentary Delivery

The ring will be packed in a safe and discreet manner for security

  • The orders will be delivered to you within 3 to 6 working days upon dispatch.

  • From our hands to yours. The order will be covered by insurance every step of the way until it reaches you. Or if you prefer, you can pick it up from us.

You can track your order with a unique tracking number once your order has been dispatched.

  • International orders may be subjected to your local custom inspections and duties.
  • For countries with import duty, the recipient will be responsible for the dutiable amount based on the full shipping value of the merchandise.