We are conscious of the importance of each piece of your jewelry, from custom engraving to diamond and engagement ring care. Call us if you still can’t locate the solution.
Diamond’s lipophilic surfaces attract dust and grease. So of course diamonds pull oils and dirt off your fingers. But don’t take their sparkly ways personally. A few minutes of light scrubbing will have your diamond sparkling clean again.
Orders are processed once credit card authorisation and verification have been obtained.
The delivery time varies depending on the item: Ready stock items typically ship within 2-5 business days after being purchased. Unless otherwise noted, made-to-order and out-of-stock items will typically ship 4-6 weeks after being ordered. We will send you a tracking number through email once your order has left our office.
All orders are packed in an individual jewellery gift box and packed in an external box for added protection. Should you require a personalized gift card, do select this option at the check-out page.
Prices and shipping fees do not include import and customs duties, Goods & Service Tax (“GST”) and Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the recipient’s responsibility. You are responsible for such tariffs, and any other associated fees.
Delivery to Singapore address is complimentary.
For international order exceeding SG$2,000, shipment is complimentary. Orders below S$2,000, there is a shipment fee of S$150. The order will be shipped by Fedex and it is fully covered by insurance.
Since the shipping is fully insured, in the unlikely event the order gets misplaced, we will get you a replacement.
Complimentary cleaning and inspection service
We recommend having your jewellery cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge. You can also get your ring mounting repaired at this time for a small fee.
Customer satisfaction is our top priority. Ensuring your order is in the best condition and passed our quality control. If for any reason you are not 100% satisfied with your purchase, do contact us within 3 days from the date you receive the parcel, and send it back to us for inspection.
If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, we may, in our discretion, replace with like-kind.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
The Manufacturer Warranty and Complimentary Services are available for jewellery bought from Diamondlite International Pte Ltd.
Maintenance, repair, sizing or other service performed by third party will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
-Discoloration due to exposure to chemicals or hot tubes.
-Lost stone due to chipping or breaking caused by normal wear or other damage.